Slot Floor Person

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Provides cash handling service to casino patrons. - Pays and verifies jackpots on slot machines according to established procedures. 
• Promotes the Players Club card program; understands current card benefits and information and presents program to customers. 
• Communicates all customer service issues to key personnel. 
• Responsible for assigned casino funds and proper handling of funds exchanges. 
• Performs customer booth transactions. 
• Assists in training new personnel as needed. 
• Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved. 
• Assists patrons with general questions concerning the casino.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

• High School Diploma or equivalent preferred. 
• Must have excellent customer service and interpersonal skills. 
• Must have strong written and verbal communication skills; must be fluent and literate in English. 
• Ability to maintain a high level of confidentiality and professionalism. 
• Basic math and cash handling skills required, including the ability to count money and make change. 
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. 
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization. 
• Must have the ability to work any shift or hours as needed.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer