Player Services Representative II

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

Your daily responsibilities include for a combination of two of the following functions of Cashier, Main Banker, or Sports Writer:

For ALL Roles:

• Responsible for new player card signups.
• Responsible for player card reprints.
• Responsible for player card pin reset.
• Assists and promotes Penn Play App activation, Penn Wallet, and Penn Wallet Deposits.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
• Maintains knowledge of property information.
• Any and all duties assigned by leadership.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Notifies Leadership of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• Ensures compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.

 Cashier

• Responsible for maintaining knowledge of and enforcing all gaming laws and regulations which apply to the functions and duties of the Player Services Department.
• Exchanges cash, coins, tokens and chips in accordance with established procedures.
• Assists guests with completion of credit applications.
• Cashes personal, travelers and payroll checks in compliance with approved procedures, and performs credit card advances.
• Records any applicable federal cash transactions.
• Issues and receives payments on markers.
• Balances bank at end of shift.

 Sports Writer

• Keeps daily balance sheet of amount and number of transactions.
• Writes, verifies, and makes payments on tickets for race and sports wagers in accordance with established guidelines.
• Keeps daily balance sheet of amount and number of transactions.
• Maintains an accurate cash bank for assigned shift and responsible for accepting payment and making correct changes when necessary.
• Stocks Race & Sports Book Teller stations with necessary supplies and keeps all stations neat and clean.
• Makes accurate payments on winning tickets in accordance to established guidelines.
• Maintains and reconciles bank for assigned shift according to variance policy.
• Explains wagering rules, including betting lines and odds, and procedures to guests.

 Main Banker

• Keeps daily balance sheet of amount and number of transactions.
• Writes, verifies, and makes payments on tickets for race and sports wagers in accordance with established guidelines.
• Keeps daily balance sheet of amount and number of transactions.
• Maintains an accurate cash bank for assigned shift and responsible for accepting payment and making correct changes when necessary.
• Stocks Race & Sports Book Teller stations with necessary supplies and keeps all stations neat and clean.
• Makes accurate payments on winning tickets in accordance to established guidelines.
• Maintains and reconciles bank for assigned shift according to variance policy.
• Explains wagering rules, including betting lines and odds, and procedures to guests.

• Must be 21 years of age or older and have good math and money handling skills.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must successfully complete applicable alcohol training certification course.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.                 
• Must be able to obtain a Gaming Permit.
• Must have 10-key calculator and keyboarding skills. Must also have previous experience with jet sort, coin roller, check cashing and credit card cash advance systems.
• While performing the duties of this job, the team member is regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, and talk or hear. The team member is frequently required to walk. The team member is occasionally required to climb or balance. The team member must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.
• While performing the duties of this job, the team member is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer