EVS Assistant Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

Schedule: Friday - Monday; 8:30pm - 7am 

• Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
• Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. 
• Ensures the day-to-day cleaning of the casino property is performed to established standards on a designated shift; ensures deep cleaning activities are performed with minimal impact to operations, during applicable shift.
• Responsible for inspecting work.
• Responsible for keeping supply par levels according to standard operating procedures on a designated shift; makes recommendations for needed supplies and equipment. - Assists in ordering all supplies and equipment inventory.
• Responsible for ensuring OSHA standards are followed.
• Responsible for ensuring department has all necessary tools to complete tasks and that all equipment is in working order. 
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

• Associate degree (A.A.) in related field; or two years of related experience and/or training; or equivalent combination of education and experience.
• Must have strong written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Knowledge of OSHA standards.
• Must be able to perform the physical job duties of all EVS team members in times of emergencies.
• Must be able to operate all standard EVS equipment, including, but not limited to vacuum cleaners, floor machines, carpet extractors, computer, copy machine, mop, broom, and handheld radio.
• Must be proficient in Microsoft Office applications (Excel, Word, and Outlook). 
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer