Front Desk Assistant Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Fills all reasonable guest requests and follows up to resolve guest complaints.
• Work closely with Housekeeping, Facilities, and Player Development daily to manage room inventory.
• Ensure department team members are properly trained in approved and required programs to ensure their proficiency in their assigned tasks.
• Adhere to, interpret, support, and explain established company policies and procedures and applicable local, state, federal and other regulatory procedures.
• Must maintain the strictest confidence of all confidential and proprietary information disclosed by an Ameristar entity or by a guest of PENN Entertainment.

• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Uses diplomacy and tact to build constructive and effective relationships.
• Ability to adjust or balance the size of staff daily to maximize productivity or control labor costs without sacrificing customer service.
• Ability to identify circumstances or incidents that require the notification and/or approval of others.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer