Room Service Server

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

This position is responsible for the set-up, deliver and retrieve all food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards.

Essential Functions

- Set-up and delivery all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards

- Answer the telephone and take all customer orders in accordance with operating policies and procedures

- Conduct floor sweeps and retrieve of all food and beverage trays in order to maintain established sanitation guidelines

- Set-up and delivery all VIP amenities

- Service all hospitality suites in accordance with BEO and established policy and procedures

- Respond to customer needs, issues, comments and problems to ensure a quality experience

- Perform all cash handling responsibilities in accordance with company policies and procedures

- Attend regular meetings as scheduled

- Other job-related duties as assigned

- Ability to communicate effectively with guests, team members and guests

- Understand and comply with all company and departmental rules and regulations, policies and procedures

- Skill in establishing and maintaining effective working relationships with staff and guests

- Ability to read, write, and communicate verbally in English

- Ability to perform intermediate math

- Must have a working knowledge of Microsoft Office and ability to learn new software

- Minimum one (1) year related experience preferred

- Michigan Alcohol Awareness Program

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer