Cage Supervisor

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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The cage supervisor is responsible for supervising staff and the overall daily management of a designated shift in the Cage department. They support, administer, and manage operational goals and monitor achievements of performance and profit objectives. The ideal candidate for this position is someone with previous cage cashier or cage supervisor experience. The candidate should be reliable, trustworthy, and willing to adhere to casino policies.

ESSENTIAL RESPONSIBILITIES

- Assists in creating effective and efficient schedules

- Responsible for assisting in the budget process for the department, providing recommendations, ensuring compliance to departmental budget initiatives, and reporting budget concerns to manager

- Responsible for securing the integrity of all assets and oversees balancing of all Cage banks on assigned shift

- Reviews and approves Cage documentation based on established levels of authorization in absence of a manager on assigned shift

- Responds to guest inquiries while monitoring and applying service recovery within authorized levels

- Conducts investigations into variances, violations of internal controls, and violation of reporting requirements

- Prepares/reviews currency transactions reports

- Verifies vault accountability at end of shift

- Verifies Credit line availability

- Reviews multiple transactions logs for accuracy

- Responsible for verification of Main Bank and Window Cashier drawers

- Authorizes checks

- Prepares customer deposit and safekeeping log

- Responsible for staff development and training programs

- Responsible for rewards and recognition program to maximize employee engagement

- Evaluates team members within department and delivers constructive feedback to employees regarding performance

- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs

- Determines work procedures and expedites workflow

- Responsible for employee performance (disciplining, coaching, counseling)

- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management

- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures 

- Maintains strict confidentiality in all departmental and company matters

QUALIFICATION REQUIREMENTS

- Must be at least 21 years of age

- Associate degree (A.A.) or equivalent; or two to four years of related customer service experience and/or training; or equivalent combination of education and experience            

- Must be proficient in Microsoft Office applications (Word, Excel, Outlook)

- Flexible to work all shifts including holidays, nights, and weekends, as business needs dictate

- Ability to write reports, business correspondence, and procedure manuals

- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

- Must have the ability to interact with guests, staff, and colleagues and resolve conflicts

- Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, Credit card cash advance systems)

-Ability to deal with problems involving several concrete variables in standardized situations

- Must obtain a First Aid/AED certification. Must successfully complete C.A.R.E or TiPS training

- Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer