HOSTESS-CASHIER - ESPN BET - PT

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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• Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and welcome, each guest entering restaurant 

• Seating guests in restaurant as per specified rotation requirements 

• Maintaining proper seating and reservation documentation 

• Monitoring restaurant for table availability 

• Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards  

• Assisting servers and bussers in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required  

• Completing all assigned closing duties at end of shift 

• Knowing and promoting current casino events and programs and can give guests directions to all casino areas  

• Thanking customers, inviting them back, wishing them luck and making it easy for them to get back in play 

• High school diploma or equivalent 

• Previous customer service experience in a high-volume operation preferred 

• Read, write, speak and understand English 

• Able to work on a POS system 

• Able to count cash 

• Excellent customer service/communication skills 

• Available to work required schedule which may include nights, weekends, holidays and overtime as needed 

• Must meet professional appearance standards as prescribed by company policy 

• Must be physically mobile with reasonable accommodation 

• Must be able to respond to visual and oral cues 

• Must be able to reach above and below the shoulder, grip small items (i.e., flatware, plates, cups, glasses), bend, stoop and twist while carrying restaurant stock to and from supply areas; able to reach across tables; able to stand and walk for up to four hours; able to use hand motions when cleaning and wiping menus and tabletops  

• Must be able to tolerate industry standard chemicals used for cleaning and sanitizing 

• Able to tolerate noise and bright lights 

• Able to work at a fast pace in an often crowded/noisy environment 

• Must be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards 

• Must maintain good posture and poise throughout shift 

• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as  

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer