Hotel Front Desk Clerk- Part Time

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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SUMMARY: To consistently and courteously respond to the needs of the Hotel guests.  The Front Desk Clerk will perform all necessary service transactions and tasks.  They will also work with the other Hotel personnel to ensure excellent quality of service.

ESSENTIAL RESPONSIBILITIES include the following.  Other duties may be assigned.

• Check guest in and out, wake up calls, conduct guest courtesy calls and respond as necessary, handle guest concerns and complaints, ensure guest comfort and satisfaction.
• Take appropriate steps to maintain Hotel security and safety.
• Open and close shift and make cash drops.
• Promote future sales through contact with guest, responding to guest requests and concerns in public areas or in their rooms.
• Greets, registers, and assigns rooms to guests. Issues room key and escort instructions to Bellhop.
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions.
• Computes bill, collects payment, and makes change for guests.
• Operate front desk computer system.
• Communicate with other members of the hotel staff.
• Handles PBX switchboard when asked.
• Refers guests to necessary departments to resolve issues concerning guests.
• Provide positive communication and use Red Carpet Training skills with every patron and co-worker.
• Perform duties in a safe manner; report any potential safety hazards to management staff.
• Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

SUPERVISORY RESPONSIBILITIES: None

AUTHORITY TO ISSUE COMPS: Yes

ACCESS TO GAMING AREA REQUIRED: Yes

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

EDUCATION and/or EXPERIENCE:

High school education or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.  Ability to write routine reports and correspondence. Excellent verbal and written communication skills

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance.

Possess ability to operate an adding machine and have basic computer skills.

REASONING ABILITY:

Should be able to define problems, collect data, establish facts, and draw valid conclusions. 

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Cast Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a Cast Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the Cast Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk, walk, or hear. The Cast Memeber is occasionally required to stoop, kneel, crouch, climb, balance and sit. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision, color coordination, and ability to adjust focus.

The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a Cast Member encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually very loud.
• Cast Member will be exposed to an environment containing unrestricted second hand smoke.
• All Cast Members at Hollywood are under surveillance (and audio surveillance in limited areas).  Performance may be observed and recorded.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer