Lead Slot Tech

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for performing a wide variety of diagnoses and repairs of slot machines, with infrequent assistance. - Provides training or assistance to lesser experienced Slot Technicians; assists with supervisory functions as business needs dictate. - Conducts regular assignments as needed to increase overall department technical knowledge. - Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance. - Replaces parts and circuit boards which have caused malfunctions; repairs circuit boards with minimal assistance. - Utilizes shop machines to fabricate standard or routine parts. - Maintains superior skill levels in mechanical and electronic functions; acts as a specialist in either mechanical or electronic areas. - Responsible for the machine initial fills. - Assists in jackpot payouts and the verification process. - Performs general and preventive maintenance and slot machine inspections. - Responsible for the installation and removal of slot machines. - Maintains player-tracking system and EZ Pay equipment. - Performs full slot machine programming and set-up as required. - Responsible for troubleshooting system-related problems. - Responsible for completing all regulatory and company operational logs/forms correctly (e.g. slot machine meter logs, parts logs, conversion forms, etc.). - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

- Associate degree in Electronics, Computer Programming, or related field and minimum two (2) years of Slot Repair experience required; or minimum three (3) years of progressive Slot Repair experience; or equivalent combination of education and experience. - Superior understanding of electronics at the circuit board level. - Must have advanced technical experience and training with slot machines; significant experience in electronic and computer programming required. - Must have strong problem-solving, analytical, customer service, and interpersonal skills. - Strong leadership, mediation, and organizational skills required. - Must have excellent written and verbal communication skills; must be fluent and literate in English. - Ability to maintain a high level of confidentiality and professionalism. - Ability to work collaboratively and communicate effectively with guests and team members at all levels of the organization. - Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. - Ability to write reports, business correspondence, and procedure manuals. - Must have advanced computer skills and be proficient in Microsoft Office applications.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer