Marketing Specialist - FT

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

The following and other duties may be assigned as necessary:

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  

• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. 

• Duties may include various areas of Marketing based on promotions and calendar need.

Promotions: 

• Assist in executing promotions on property, including setup, tear-down and organization. 

• Monitor and update promotional calendar each month following the strategy of the promotions department.  Utilizes internal and external media to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies. 
• Maintain up-to-date information of casino events and promotions to ensure guests will receive accurate and prompt information when requested

Customer Service: 

• Proactively respond to customer service inquires in various forms not limited to but including in person, over the phone, online, and via mail 

• Track and organize data collection regarding customer service for various departments 
• Assist guests by directing them to appropriate areas and contact department for guest needs

Entertainment: 

• Assist in the coordination of acts in the Event Center and other locations on property 

• Assist with entertainment needs which includes but is not limited to, ticket sales, setups in room, tear downs, A/V assistance, coordination with Marketing Managers on staffing for events, working with social media team to time and push all entertainment online through multiple social channels 

Special Events: 

• Assist with special event planning and execution. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used. 

Advertising: 

• • Coordinate marketing support services to include advertising, public relations, and internal departments 
  • Supports the development of creative collateral in relation to marketing programs or property advertising

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Associates degree (A.A.) in marketing, finance or related area; or equivalent combination of education and experience. 

• One (1) year of related experience required, preferably in Marketing. 

• Excellent verbal, written, and interpersonal skills.  

• Technical proficiency and knowledge in MS Office (Word, Excel & Outlook). 

• Possess excellent oral and written communication skills; strong client interface and presentation skills preferred. 

• Demonstrated ability to drive toward results. 

LANGUAGE SKILLS

Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 30 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently exposed to moving mechanical parts, risk of electrical shock, and vibration.  The noise level in the work environment is usually moderate.

Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer