Cocktail Server

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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- Establishes rapport with guests and creates a friendly and fun atmosphere.

- Maintains well-groomed appearance in accordance with Food & Beverage Grooming Standards for Cocktail Servers at all times in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. 

- Responsible for prompt, efficient, and courteous beverage service to casino guests in accordance with HCPN policies, procedures, and standards.

- Knowledge of PLCB and RG standards.

- Knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends.

- Monitors guests needs on a continuous basis and ensures all requests are promptly fulfilled.

- Accurate and efficient use of POS system.

- Monitors guests' alcohol intake in accordance with RAMP training.

- Assists other Beverage personnel with maintenance such as sidework, opening/closing duties.

- Participates as a team member with all servers, bartenders, barbacks, supervisors, and any other casino personnel to ensure efficient operations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

- High School Diploma/GED; we will provide any necessary training for this position.

- Must have the ability to read, write, and speak English.

- Must have the ability to respond to common inquiries or complaints from guests. 

- Must have the ability to read and interpret documents, such as safety rules. 

- Must have the ability to present information and respond to questions from guests. 

- Must have the ability to perform basic math skills.

- Must have the ability to solve practical problems and deal with a variety of situations. 

- Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).

- Ability to operate POS Systems.

- Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.  

- Must be able to obtain proper food handler certification and RAMP certification. 

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer