Laundry Supervisor

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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• inspects and evaluates physical condition of establishment and implements corrective action for any deficient areas. 
• Coordinates and administers all Housekeeping/Laundry programs and projects. 
• Manages staff to perform duties to maintain AAA Four Diamond requirements and standards. 
• Establishes standards and operating procedures for Laundry staff. 
• Assures Laundry programs are followed for all Laundry-related operations. 
• Approves all reasonable guest requests, and follows up on guest complaints to ensure AAA Four Diamond standards are met. 
• Analyzes and recognizes any deficiencies or problem areas and provides corrective action to accomplish desired results. 
• Manages departmental financial operating expenses including, but not limited to, budget, P&L, labor costs, controllables, and cost of goods. 
• Plans work schedules to ensure adequate staffing levels; adjusts or balances the size of staff in order to maximize productivity or control labor costs without sacrificing Guest service. 
• implements, adheres to, and monitors all departmental and property policies and procedures including but not limited to standards of conduct, attendance, appearance, cash handling, confidentiality, safety, signature sequence of service, and sanitation. 
• Resolves service opportunities; communicates with appropriate team members and leaders regarding guest feedback. 
• interacts with guests and team members by maintaining a visible presence in guest areas during peak business periods. 
• Works with all departments to successfully execute Ameristar strategies to maximize operational efficiencies and improve both the guest and team member experience. 
• Maintains the morale of the department through open communication and teamwork by deploying targeted communication strategies that inform and build support. 
• Ensures accountability for all compliance issues, regulations, laws, and health requirements as related to hotel operations. 
• Complies with all training initiatives, including, but not limited to attendance of all required participants, ongoing assessment of individual or department performance, and follow-up. 
• Performs all administrative duties as required to successfully manage the department. 
• Responsible for the efficient operation of the Laundry functions as well as Back of the House areas. 
• Enters information via VR & Kronos for payroll processing. 
• Provides direction and support for all staff members in order to achieve departmental goals and objectives. 
• Coaches and develops team members using a consistent, approachable demeanor and clearly articulating expectations. 
• Strives to improve and streamline departmental operations through the continuous assessment of policies and procedures, work processes, and program effectiveness/value. 
• Allocates resources to areas that create value to our guests and to Ameristar. 
• Ensures business objectives, ethics, and values of Ameristar. 
• Helps maintain and enhance a safe, secure, and comfortable environment for our guests and team members. 
• Ensures that guest problems/complaints are managed in a timely, effective, and courteous manner. 
• Supervises training of all Laundry staff with an emphasis on detail to ensure service levels consistent with Ameristar’s guest service standards. 
• Coordinates cross training between all positions. 
• Responsible for thorough investigation of lost/misplaced guest items and accurate recording of investigation and final disposition. 
• Coordinates recovery efforts with Security and Risk Management. 
• Grants complimentaries for hospitality purposes only. 
• Works to ensure compliance with Corporate internal Audit and SOX requirements. 
• Carries out duties associated with the following positions as necessary:  Laundry Attendant. 
• Conducts all key handling in accordance with key handling policy and monitors on a daily basis. 
• Monitors telephone communication via call monitoring system. 
• Works with Front Office and Casino Marketing to ensure timely guest check-in and maximum occupancy. 
• Coordinates ViP arrivals and ensures all arrangements have been confirmed prior to arrival. 
• Monitors volumes to ensure fast, friendly, and efficient service.
• Ensures that all Laundry team members' behavior and appearance are in compliance with established policy. 
• Conducts and attends all regular departmental meetings as well as other related meetings. 
• Completes necessary reports in a timely manner to meet deadlines. 
• Fills in for Housekeeping Supervisor as needed.

• High School Diploma or equivalent required; some college preferred; or combination of college and industry experience. 
• Four to five years of Hotel Housekeeping or related experience. 
• Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer