F&B Supervisor- Full Time

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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SUMMARY: Assist the Food & Beverage Management team in monitoring the performance of all Food and Beverage team members as assigned.  Ensure all Food & Beverage outlets are run in an efficient and effective manner. Ensure guests receive the ultimate ACES service experience.  A Food and Beverage Supervisor may be assigned to work in any food and beverage outlet.

ESSENTIAL RESPONSIBILITIES include the following.  Other duties may be assigned.

• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. 
• Assists in maintenance of cost control methods and procedures by monitoring pars and inventory.
• Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.
• Follows established quality assurance procedures to ensure acceptable health department and customer service standards.
• Responds to guest needs and reports problems to Manager.
• Assists Manager with administrative duties, as assigned.
• Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.
• Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.
• Monitors appearance of food/beverage served and communicates deviations in accordance with established standard.
• Assists in cross training of team members while encouraging, reinforcing and supporting peers and team.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Provide positive communication and use ACES Training skills with every patron and co-worker.
• Perform duties in a safe manner; report any potential safety hazards to management staff.
• May be required to perform duties at the Lawrenceburg Event Center (LEC).
• Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

SUPERVISORY RESPONSIBILITIES: This job may or may not have supervisory responsibilities.

• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

AUTHORITY TO ISSUE COMPS: Yes, non-gaming only

ACCESS TO GAMING AREA REQUIRED: Yes

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Atleast 21 years of age or older
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be proficient in Microsoft Outlook programs.
• Must have knowledge of kitchen/restaurant sanitation, operation and maintenance of equipment.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

EDUCATION and/or EXPERIENCE:

High School Diploma or GED; or two years previous customer service experience; or combination of education and experience.  Five years’ experience in Food & Beverage preferred, but not required. Previous experience in Food & Beverage desired, but not required.

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LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.  Ability to write routine reports and correspondence. Excellent verbal and written communication skills

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance.

Possess ability to operate an adding machine and have basic computer skills.

REASONING ABILITY:

Should be able to define problems, collect data, establish facts, and draw valid conclusions. 

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Team member must be able to qualify for licenses and permits required by federal, state, and local regulations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the Team member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk, walk, or hear. The Team member is occasionally required to stoop, kneel, crouch, climb, balance and sit. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision, and ability to adjust focus.

The Team member must occasionally lift and/or move up to 100 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a Team member encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually very loud.
• Team member will be exposed to an environment containing unrestricted second hand smoke.
• All Team members at Hollywood are under surveillance (and audio surveillance in limited areas).  Performance may be observed and recorded.

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Equal Opportunity Employer