Player Services Lead - Full Time

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department for which this position is responsible.
• Safeguards all cage assets.
• Verify all paperwork is accurately completed prior to sending to accounting/audit.
• Verify funds received and disbursed to other departments. 
• Ensures that all local, state and federal rules and regulations are followed.
• Maintain security and accountability over all funds, to include chips, coins, cash currency, foreign cash currency and paperwork
• Ensures that all company and departmental policies and procedures are followed.
• Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.
• Performs the duties of the Cashiers or Main Bankers when needed. 
• Provides supervision to Player Services Cashiers and Main Bankers.
• Any and all duties as assigned by your Supervisor or a member of management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be 21 years of age or older.

• Knowledge of check cashing and credit card cash advance systems. Good guest relations and problem solving skills. Previous casino cage supervisory experience preferred.  Two years Cage Cashier and Main Bank experience required.       
• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.                
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.                 
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual should have basic computer and keyboarding skills and knowledge of database and spreadsheet software.
• Must be able to obtain a Gaming License. Must successfully complete ServSafe Alcohol training certification course.
• 10-key calculator by touch. Good math skills.  Must have a positive attitude.
• While performing the duties of this job, the team member is regularly required to stand or walk; use hands to finger, handle, or feel and talk or hear. The team member is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The team member is occasionally required to sit. The team member must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.
• While performing the duties of this job, the team member is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer