Executive Casino Host

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Provide personalized services to guests, focused solely on players that meet the criteria of the Ameristar Casino Black Hawk Host program, as well as creating new business and bringing back inactive players to the property.
• Establish accurate accounts for players based on date entry guidelines, issue cards and fully explain program to them.
• Strive to exceed the expectations of our high-end players.
• Circulate on the floor greeting guests who are playing in all gaming areas to identify new players and introduce themselves.
• Identify potential new members for development to high-end players.
• Evaluate player accounts and issue comps based on recorded play, earned number of points and comps available in player accounts.
• Build player loyalty through direct mail, telemarketing, and personal contact.
• Be familiar with all current and upcoming special events, promotions, and entertainment, as well as all casino activities.
• Act as guest service liaison, handle guest opportunities, and resolve situations to ensure smooth operations and excellent customer service.
• Plan, implement and analyze player events.
• Update accounts with information changes and obtain missing information on player accounts and issue replacement cards.
• Assist with dinner, spa and hotel reservations of Black Hawk and additional Ameristar Sister Property players.
• Answer questions regarding PennPlay Program, times and gaming sessions, transportation services, parking facilities and all events and promotions.
• Be a role model for all service-related positions within all departments.
• Resolve any problem or perceived inconvenience to ensure guest satisfaction.
• Assist guests in obtaining service for machine repairs, change and payoffs or understanding machine operations.
• Support Casino Services department locations during busy times.
• Assist Marketing in ticket/invitation distribution when needed for events.
• Adhere to established Guest Service standards for the department.
• Emcee player events (parties, tournaments, etc.)
• Provide ongoing support for all operational departments during scheduled shifts.
• Provide assistance to the Director of Marketing as needed.
  

• Must have a High School education or GED equivalent.
• Consumer Sales and/or Casino Marketing experience strongly preferred.
• College degree preferred.
• Must have great organizational skills and the ability to multitask and prioritize projects.
• Able to obtain a Colorado Support Gaming License.
• Able to maintain a state-issued Driver’s License and complete an MVR screen.
• Strong problem solving, mediation, coaching, and consulting skills.
• Excellent written and verbal communication skills.
• Knowledgeable of fully competent in Microsoft Office.
• Must be able to obtain and maintain a Colorado Support Gaming License 

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer