Mobile Security Officer - FT

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Essential Duties and Responsibilities:

• Patrol Assigned Areas: Conduct regular patrols of the casino lot and surrounding areas using a vehicle to maintain a secure environment.
• High Visibility: Maintain a high profile to deter potential security threats and provide a sense of safety for patrons and staff.
• Handle Problem Situations: Address and resolve security issues, including handling disturbances and responding to emergencies.
• Safety Hazards: Identify and report safety hazards to prevent accidents and injuries.
• Assist Medical Officer: Provide support to the medical officer in case of medical emergencies.
• Security Escorts: Provide security escorts for monetary transfers, fills, and credits.
• Customer Assistance: Assist customers with directions, calling cabs, and car trouble. Provide special assistance to disabled patrons as necessary.
• Crowd Control: Oversee customers entering and exiting the casino, provide crowd control, direct traffic, check IDs, and ensure prohibited items are not brought onto the casino floor.
• Table and Slot Drops: Assist with table and slot drops, observe the soft count crew, and transport funds to the soft count room.
• Monitor Entry and Exit: Monitor all entry and exit points from the soft count and vault areas.
• Dispatch Duties: Serve as dispatcher, dispatching other officers to various assignments and maintaining activity log sheets.
• Surveillance: Watch and record monitors to ensure security and compliance.
• Incident Reporting: Write detailed reports for incidents involving law violations and/or violations of company policy and procedure.
• Court Testimony: Testify in court on behalf of state gaming boards as required.
• Physical Activity: Occasionally perform strenuous physical activities as required.
• Uniform and Appearance: Meet department uniform, appearance, and grooming requirements.
• Attendance and Policies: Adhere to attendance guidelines and comply with regulatory, department, and company policies.
• Clean Work Areas: Keep work areas clean and free of safety hazards, debris, and litter.
• Safety and Responsibility: Perform all job duties in a safe and responsible manner.
• Additional Duties: Perform any reasonable request made by your supervisor or any management personnel.

Qualification Requirements:

• Age: Must be at least 21 years of age.
• Customer Service Experience: Minimum of 6 months of customer-facing customer service experience.
• Education: High school diploma or GED equivalent required.
• Related Experience: Preferably six months of related experience and/or training.
• Physical Mobility: Physically mobile with reasonable accommodations, including the ability to push, pull, carry, and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in various work areas such as confined spaces.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer