Slot Service Specialist

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Provides cash handling service to casino patrons.
• Responsible for assigned casino funds and proper handling of funds exchanges.
• Responds to service lights on slot machines, service calls from Dispatch, and helps all guests needing change or other assistance.
• Responsible for working Dispatch as needed and following all Dispatch procedures.
• Notifies appropriate staff members to render assistance outside the scope of established responsibilities.
• Ensures that slot machines are operating properly, and all procedures are executed according to company policy.
• Performs minor slot machine repairs not requiring a Slot Technician.
• Assists patrons with general questions concerning the casino.
• Complies with all company and departmental policies, procedures, and internal controls.
• Provides representation of department in specific project and company meetings.
• Maintains property cleanliness by picking up any trash or glassware according to established procedures.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

• High School Diploma or equivalent preferred.
• Must have excellent customer service and interpersonal skills.
• Must have strong written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Basic math and cash handling skills required, including the ability to count money and make change.
• Must have the ability to share or divide attention among several ongoing activities, projects, or assignments.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must have the ability to work any shift or hours as needed.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer