Director of Security

As the Director of Security, you will provide overall direction of the security department to include safety and risk in such a manner to limit company risk and liability while providing safe, effective and efficient security and property operations.

ESSENTIAL FUNCTIONS

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.)

1. Deliver internal and external guest service following the ACES model (Acknowledge with a friendly & timely greeting, Convey positivity and knowledge, Engage with the guest and provide an amazing and clean guest experience, Show Appreciation and offer a personalized farewell.)

2. Oversee scheduling, training, development, motivation and supervision of security personnel. Recommend and approve wage increases, promotions, evaluation ratings and other employment actions.

3. Staff, schedule, evaluate, train, develop, monitor and lead subordinate personnel in such a manner to maintain a positive employee relations culture. Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.

4. Maintain, through supervision and direct observation, a continuous awareness of all property activity.

5. Ensure property compliance with OSHA standards and regulations, as well as state, local, and federal ordinances.

6. Develop and implement property programs related to safety and risk including, evacuation plans, emergency response plans, worker’s compensation and post-accident drug testing, occupational and safety programs, accident reporting and response procedures.

7. Oversee all training programs with emphasis on RU 21 training which occurs every 6 months and covers in depth procedures to keep guests under the age of 21 from gaining access to the gaming area.

8. Conduct training classes on various topics such as CPR, Fire Fighting & Response, First-Aid, and general security procedures to ensure the security and protection of assets, patrons/guests and employees.
9. Develop and implement department management plans including budgets, labor schedules and systems of accountability.

10. Develop and implement policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.

11. Prepare operating budgets, monitor budgetary compliance and take action on budget variance items.

12. Ensure proper arrest procedures and detainment techniques are carried out in accordance with civil or local laws and company procedures; assists various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.

13. Maintain all current information on cheats, thieves, vagrants, etc. to ensure the protection of company assets, patrons, and employees; develops and maintains communications with law enforcement agencies and security personnel of other casinos to relay security information.

14. Resolve guest complaints and ensure that all areas of guest service are adhered to.

15. Provide support to departmental management in the event of troublesome terminations, thefts, investigations, and procedures as requested.

16. Ensure that all proper procedures for Games Department are correctly implemented and maintained, i.e., fills, credits, transfers, pit boxes, drops, etc.

17. Promote a safe and secure working environment.

18. Ensure compliance with state Internal Controls and have a good working knowledge. Oversee training of IC’s to security management team and all security team members.

JOB QUALIFICATIONS

• Must be at least 21 years of age
• Must be able to obtain and maintain a valid gaming license
• Must be able to maintain a valid Driver’s License
• Demonstrated supervisory experience in security operations
• Basic knowledge of civil and criminal laws

These skills and abilities are typically acquired through a bachelor’s degree in business management or related field and at least 5 years of progressive experience and responsibility in security, law enforcement or related field, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.