Assistant Live Entertainment Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• The Assistant Entertainment Manager is responsible for managing live performances, events, artists, and entertainers. This includes all live entertainment, festivals, or partnership events.
• Responsible for coordinating show production advances with the tour manager and production company
• Schedule box office staff, ushers and additional staff as needed for all shows
• Order and fulfill contract hospitality riders for artists based on budget.
• Oversee A/V team and maintain all property sound and light equipment.
• Supervise A/V staff and vendors to ensure all technical needs are met for each show.
• Maintain all ticketing equipment like scanners and printers. 
• Coordinate all lodging, transportation, riders, and catering for contracted artists.
• Assist and supervise live entertainment and artist production advances, and coordinate with tour and local production staff as needed.
• Process contracts, tax forms, billing, and artist payments and deposits for all entertainment expenses.
• Negotiate and finalize all riders for performers based on confirmed offer budget.
• Create proforma and post event analysis.
• Send out show finals to respective artist talent agency, management and tour manager
• Create Run of Show prior to each ticketed and contracted performance.
• Manage all tracking and ticketing and comp ticket inventory, including ticketing packages and VIP tickets.
• Responsible for supervising and managing staff in the following areas of the Marketing and Entertainment Department:  live entertainment, audio/ visual, box office.    Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives in defined area.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. 
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.
• Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Complete artist deposit payments.
• Complete artist and venue show settlements night of show and post show as needed. Deliver all completed settlement information to finance team.
• Manage show files to ensure all essential documents are present prior to day of show. Including but not limited to headliner and support contracts, riders, and W9’s.
• Assist with industry and guest ticketing requests and serve as liaison on site as needed.
• Maintains strict confidentiality in all departmental and company matters.
• Responsible for planning and organizing the regularly scheduled entertainment acts for all performances on property. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.

• Must be at least 21 years of age.
• Bachelor’s degree (B.A./B.S.) from four-year college or university in entertainment management or marketing or related field; five years progressively more challenging leadership roles in entertainment, marketing, or operations; or equivalent combination of education and experience.
• One – three years of live entertainment booking, production, or ticketing required.
• Experience with Ticketmaster systems preferred.
• Technical proficiency in lighting, video, and audio systems.
• Must have excellent verbal, written, and interpersonal skills.
• Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, and Outlook).
• Strong client interface and presentation skills preferred.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have demonstrated ability to drive toward results.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive performance feedback to employees.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position.

• Successfully complete and maintain certification in the Beverage Service Program (TIPS) as may be required for this position.

• While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

• Commitment and ability to work on flexible shifts and days off and long hours based on business demands of shows and property.

   

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer