VLT LEAD TECHNICIAN - FULL TIME

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Responsible for fostering a fun environment
• Responsible for being a gracious host to all guests and co-workers
• Responsible for promoting a positive influence in the community and participating in company-sponsored events
• Ensures functionality of the VLT maintenance system.
• Work on special projects as assigned.
• Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift.
• Makes suggestions regarding types of materials, supplies, or tools to be used within established guidelines on assigned shift.
• Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.
• Assist customers with questions and complaints regarding VLT machines.
• Provide answers with explanations and rectify problems as appropriate.
• Responsible for the monitoring of VLT machine activity
• Must be knowledgeable of all special events and promotions available to customers
• Actively seeking out opportunities to service customers
• Safeguard company assets
• Complies with state, company, and department policies and regulations
• Some duties performed may be outside employees normal job duties

• Must be 21 years of age or older. 
• Must possess a High School Diploma or Equivalent.
• Must have outgoing, energetic and enthusiastic attitude
• Must enjoy hosting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• Must be able to listen and respond to visual and aural cues.
• Ability to stand and walk for entire shift and mobility to move easily around entire property
• One to six months related experience and/or training; or equivalent combination of education and experience.
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
• Electronic/mechanical troubleshooting and use of electronic test equipment experience required (ex: board testers, multi-meters, o-scopes)
• Good oral and written communication skills
• Must be able to pass background check
• Ability to work under pressure in a fast-paced environment with multiple priorities
• Must be able to pass background check
• Must have open availability including all three shifts, weekends, and holidays
• Previous VLT System experience with ACSC, SDS, CDS etc. preferred.
• Capacity to work independently with minimal direction

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer