QSR (Quick Service Restaurant) Manager - Full-Time

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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• Responsible for promoting a positive influence in the community and participating in company-sponsored events
• Responsible for direction of the restaurant
• Develops people to provide exceptional service, products and value to the company guests while maximizing profitability
• Able to think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, employee training and development as they relate to overall Food & Beverage products
• Able to develop financial, business and capital expenditure plans that are consistent with the overall strategic positioning of the property
• Can respond to changes in planning assumptions and alter plans as necessary
• Can formally present updates to plans and provide appropriate explanations and solutions to variances
• Provides leadership and demonstrates behavior that is consistent with Penn National Gaming's Core Values and Mission
• Ensures that the receiving, holding and issuance, production and service of products are within the quality and control standards
• Ties operational challenges to strategic direction and the ability to be effective in a large organization
• Assists in designing and engineering menus
• Implements and audits inventory and cost control systems and procedures
• Enforces all regulatory, internal controls, policies and procedures for compliance
• Professional appearance and demeanor

• Must have an outgoing, energetic and enthusiastic attitude
• Must enjoy hosting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university preferred
• Five years progressive Food & Beverage management experience, including three years directing a multi-unit operation
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Knowledge of all phases of Food & Beverage administration, cost control and familiarity of all food and beverage services is required
• Must be 21 yrs of age
• Ability to train and motivate personnel well
• Delegation, negotiation and diplomacy skills required
• Ability to communicate well among staff and be guest service oriented
• Organizational development and personnel assessment skills
• Knowledge of food cost and labor analysis pertaining to a Hotel/Casino or property comparable in size
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer