Count Room Lead - FT

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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• In the absence of Count Room Manager or Assistant Shift Manager, responsible for the direct supervision of soft count staff  

• Responsible for providing guidance and daily supervision to staff in the Count department as needed and instructed by the Count Room Manager or CR Assistant Shift Manager. Supports and administers operational goals and monitors achievements of performance and profit objectives.  

• Adheres to schedule issued by count room manager and communicates any deviations effectively. 

• Effectively follows all guidelines set forth in established Internal Controls  

• Ensures customer service standards are followed by all team members and addresses issues as they arise.    

• Ensures soft currency is accounted for and recorded in accordance with company policies and procedures  

• Manually count large amounts of currency  

• Reviews and compiles reports generated by Soft Count  

• Ensures company assets are properly accounted for and secured  

• Accounts for all table games documentation  

• Oversees the maintenance of machinery used in count room operations  

• Operates a currency counting machine  

• Ability to function with secured access for ingress/egress to count room  

• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.  

• Maintains strict confidentiality in all departmental and company matters.  

• Associate’s degree (A.A.) or Bachelor's degree (B. A.) or equivalent experience.  

• One year preferred experience in count operations or similar functions.   

• Ability to communicate with internal and/or external guests    

• Ability to read and comprehend company policy and procedures manuals, as well as departmental correspondence  

• Ability to effectively present information in one-on-one and small group situations to guest and Team Members  

• Ability to write correspondence such as departmental incident reports    

• Ability to read, write, comprehend and speak English  

• Ability to understand and perform duties in accordance with:  

• Departmental, property and company policies and standards  

• State Gaming Board requirements  

• Sarbanes-Oxley  
• Internal Controls  
• Ability to stand for extended periods of time.  

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer