Lead Security Officer

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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SUMMARY

Officers are employed to protect property and life and enforce safety regulations by performing the following duties to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Other duties may be assigned.

• Through alertness, diligence, specified procedures and proactive attention to potential danger and security risks, the security officer shall protect our guests, our property and our staff from harm or loss. 
• Patrols, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned security post, to oversee the comfort, safety and security of our guests. 
• Examines various points of entry to determine that they are secure. 
• Conducts inspections, in accordance with procedures, to ensure equipment and facilities are in a safe condition. 
• Watches for and conduct timely reporting of irregularities such as fire hazards, leaking water pipes, and security doors left unlocked to the appropriate authority. 
• Guards against theft of company property. 
• Greets all guests and staff in a positive, friendly, and professional manner. 
• Regulates vehicle and pedestrian traffic at plant entrance to maintain orderly flow, as directed.
• With care and professionalism, ensures compliance of Hollywood Casino’s responsibility to prevent over consumption of alcohol.
• Provides professional representation at internal and external meetings and events.
• Demonstrates abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics.
• Ensures interactions with internal and external guests follow the guidelines of the customer service program.
• Adheres to all Corporate and local policies, procedures, and operating guidelines.

• High school diploma/GED; one to two years of work experience that demonstrates qualities of sound judgment and dependability or equivalent combination of education and experience.  One year of casino experience preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.  
• Ability to write simple correspondence.  
• Ability to effectively communicate with customers and other employees.
• Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.  
• Must have a valid driver's license.

This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment.

Must be able to work in various weather conditions.

High Noise Level

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer