Slot Tech Assistant Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Responsible for supervising and managing staff in the Slots department.
• Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. 
• Ensures customer service standards are followed by all team members and addresses issues as they arise. 
• Responsible for the overall achievement of departmental customer service goals.   
• Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift.
• Makes suggestions regarding types of materials, supplies, or tools to be used within established guidelines on assigned shift.
• Shares responsibility for layouts to installations of slot machines.
• Schedules preventative maintenance of slot machines.
• Assists with scheduling of troubleshooting and repair of machine malfunctions and player tracking system problems.
• Writes correspondence needed for project planning within the department. 
• Assists in the repair, maintenance, and performance of all slots and related gaming equipment.
• Ensures all policies, procedures, and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements, and regulatory requirements.
• Carries out the development, execution, and measurement of departmental service standards for the Slot Technical team.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.
• Maintains strict confidentiality in all departmental and company matters.

• One to two years of Slot management experience; or equivalent combination of management and experience.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft Office applications (Excel, Word) and have knowledge of Slot operating systems.
  • Must be familiar with simple formulas
• Must be detail oriented
• Strong organizational skills
• Excellent in time management and be self motivated.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must be familiar with simple formulas. 

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer