IT Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Responsible for directing the overall operations and staff of the IT department.   

• Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. 

• Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. 

• Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. 

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.     

• Collaborate closely with the Corporate Information technology organization regarding cross functional governance, architecture, standards, etc. 

• Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of ACES Guest Service to all guests and team members. 

• Plan, develop, organize, implement, direct and evaluate the property's information and technology functions. 

• Translate the strategic logics and tactical business plans into operational plans and systems structures. 

• Manage the remote access process. 

• Participate in the development of design and implementation strategies to ensure property is kept abreast of technology trends within the industry in accordance with enterprise governance and architectural standards. 

• Participate in the development of integration strategies to ensure optimal efficiency of computer systems and programs with existing end users. 

• Participate in the development of disaster recovery strategies to ensure business continuance in case of systems failures in accordance with enterprise governance and architectural standards. 

• Ensure adequate processing and storage capacity for growing business demands based on customer volumes. 

• Continually reassess the competitiveness of all information assets against the relevant comparable companies, industries and markets. 

• Establish credibility throughout the property with management and the employees in order to be an effective listener and problem solver of information issues. 

• Participate in the development of appropriate policies and procedures to ensure the integrity of all deployed information systems in accordance with enterprise governance and architectural standards 

• Coordinate the interdepartmental efforts relative to information systems throughout the property. 

• Manage the budget and other financial measures of the Information and Technology Department. 

• Regularly reassess systems mix, policies, procedures and personnel to ensure compliance with strategic logics and operational objectives. 

• Interview, select and train new team members. 

• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.  

• Maintains strict confidentiality in all departmental and company matters. 

• Must be at least 21 years of age.
• Bachelor’s degree in computer science or management information systems 
• Subject matter knowledge of Gaming Operations 
• 2-3 years of demonstrated experience in the application of a wide range of systems preferred 
• Familiarity with Governance and Information Security frameworks (PCI, NIST, SOX, Audit) 
• Minimum 1-3 years of project leadership or management experience 
• Business management, systems management, project management, contract negotiation and administration, operating and capital budgeting skills 
• Must be proficient in Microsoft applications 
• Ability to manage a team working in a high-pressure environment towards successful results for the property and company 
• Administrative, P/L management, technical, problem solving and negotiation skills 
• Strong verbal and written communication skills are required in order to communicate to all levels within the company and vendors 
• Proven experience in handling user problems and vendor relationships 
• Able to prioritize, direct and monitor multiple tasks and assignments 
• Technical knowledge of the PC environment including hardware, operating system and networking 
• Ability to analyze problems and apply logical/cost effective solutions 
• Evaluate, recommend and implement proven technologies that apply to business strategies and system needs 
• Planning and tactical deployment of objectives that provide effective and efficient operations and support for the property 
• Strong organizational skills.  
• Responsible for staff development and training programs. 
• Responsible for rewards and recognition program to maximize employee engagement. 
• Evaluates team members within department and delivers constructive feedback to employees in regard to performance. 
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.  
• Determines work procedures and expedites workflow. 
• Responsible for employee performance (disciplining, coaching, counseling).
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position. 
• Successfully complete and maintain certification in the Beverage Service Program (TIPS) as may be required for this position.
• While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• The noise level in the work environment is usually moderate to loud.
• Employees could be exposed to an environment containing unrestricted second hand tobacco smoke. 

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, and online gaming via theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer