Surveillance Assistant Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

Essential Responsibilities:

• Completes tasks that support management. Makes decisions when manager is unavailable.
• Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department.
• May participate in any court actions relating to gaming violations in order to represent facts as obtained by department.
• Maintains daily log and reports to ensure that adequate and accurate information on surveillance activities are kept for future access.
• Helps to maintains current information on suspicious individuals to ensure the protection of company assets, patrons, and employees; develops and maintains communications with law enforcement agencies and surveillance personnel of other racinos.
• Reports all observed violations of gaming regulations and procedures to appropriate authority in order to adhere to company reporting requirements and the State Gaming Commission.
• Ensures that proper procedures for Games, VLTs, Cashiers, drops, etc. are implemented and maintained.
• May conduct investigations, as required.
• This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be proficient in Microsoft applications
• Ability to communicate effectively with customers, outside contacts and all levels of employees.
• Ability to look over players and observe cheating techniques.
• Ability to identify cheating techniques and operate computer and surveillance equipment.
• Basic knowledge of county and state ordinances.
• Knowledge and understanding of electronic, video, and alarm functions.
• Knowledge of state laws pertaining to citizens’ powers of arrest procedures.
• Knowledge and understanding of games and statistical and daily games reports.
• Other duties, as needed.
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Supervisory Responsibilities: This job has supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regard to performance.
• Determines recommendation for staffing including interviewing and hiring and scheduling planning, assigning, and directing work to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance disciplining, coaching, counseling.

Education and/or Experience: Three years progressively more challenging leadership role in surveillance, security, or law enforcement; Bachelor’s degree from an accredited four-year college or university; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of America money and weight measurement, volume and distance. Possess ability to operate an adding machine and have basic computer skills.

Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certifications, Licenses, Registrations: Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Team Members must be drug free.

Work Environment: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.
• All Team Members at Hollywood are under surveillance and audio surveillance in limited areas. Performance may be observed and recorded.
• Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, and online gaming via theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer