Beverage Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Responsible for supervising and managing staff in the Beverage department.
• Develop, implement, manage operational goals, and monitor achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Establish product menu and records product inventories.
• Design and maintain beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation, and service.
• Communicate with all other departments as it relates to the Beverage operation to coordinate activities or correct problems.
• Provide beverage support for special events when necessary.
• Monitor inventory of all beverage products.
• Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance with departmental budget initiatives; reporting budget concerns to management.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
• Ensure customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintain strict confidentiality in all departmental and company matters.

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s degree (B.A./B.S.) in related field from four year college or university; four years Beverage or equivalent experience, or equivalent combination of education and experience. Prior gaming experience preferred. Minimum of four years supervisory experience required.
• Must have excellent verbal and written communication skills.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percentage, and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES   

This job has supervisory responsibilities

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluate team members within the department and deliver constructive feedback to employees with regards to performance.
• Determine recommendations for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determine work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

• Must obtain a First Aid/AED certification.  Must successfully complete C.A.R.E, TIPS, Basset and Illinois Food Handlers trainings.
• Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for prolonged periods of time and use hands, sit, walk, reach, handle, feel, balance, stack, crouch, stoop, kneel, turn/twist, bend, and exercise foot-hand-eye coordination, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. Must be able to work perform job duties in varying work areas such as confined spaced.

Must be able to lift and/or move, carry, push, and pull up to 100 lbs. Must be able to speak, hear, and smell. Must be able to see near and in color.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud.

While performing the duties of this job, the employee is regularly exposed to an indoor work area and the temperature is changing. May be exposed to outdoor conditions may be exposed to odors, moving objects, humidity, and cramped quarters. 

Employee could be exposed to an environment containing unrestricted secondhand tobacco smoke.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, and online gaming via theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer