VIP Service Rep

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

General Accountabilities:

• Observes, identifies, approaches, and solicits the casino guest whose business we would like to retain.
• Assists in ensuring accurate rating and monitoring of a guest’s gaming activity.
• Assists the casino guest in obtaining a Players’ Club card.
• Updates a guest’s account with current information as necessary.
• Researches any guest inquiry, follows through, and communicates to guest with successful results.
• instructs all casino guests on the importance of using their Players’ Club card.
• Utilizes the casino player tracking systems and other information sources to identify quality players and to follow up on results.
• Assists the casino guest with dinner and other reservations as needed.
• Arranges transportation for qualified casino guests when necessary.
• Locates and directs floor persons and cocktail staff to those guests requiring these services.
• Extends complimentaries to the casino guest, according to comp policy.
• Responsible for referring patrons to ViP events sponsored by the Casino Host department.
• Represents the Margaritaville Resort Casino in a professional and friendly manner with guests and co-workers.
• Participates in telemarketing and direct mail campaigns targeting guests for ViP event invitation, inactivity, and general customer maintenance.
• Maintains adequate communication with the Casino Marketing Manager regarding work-related activities, guest needs, and issues affecting the Host process. 
• Communicates any problem to management using the chain of command in a timely manner.
• Communicates to management any unusual or extreme player patterns or activity.
• Completes other duties as assigned in a timely and professional manner.

Qualifications:  

• High School Diploma or equivalent required; 
• Minimum six (6) months of customer service experience required.  

• Must be 21 years or older.    
• Ability to stand, lift, walk, bend, and stoop throughout duration of shift.  
• Must be able to obtain LA gaming license.   

• Excels both independently and as part of a team.  
• Ability to tolerate second-hand smoke, noise, and bright lights.   
• Ability to work at a fast pace in often crowded/noisy environment. 

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer