Banquets & Catering Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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• Responsible for overall operation of the Banquet department.
• Responsible for hiring and development of personnel, labor analysis, cost analysis, budgets, long range planning, booking of in-house functions, and purchasing and maintenance of equipment.
• Supervises Banquet functions to ensure delivery of exceptional guest service experience. 
• Establishes and administers training programs.
• Counsels, guides, and instructs personnel in the proper performance of their duties.
• Directs the development and administration of controls for all phases of the Banquet area in an economical and profitable manner while maintaining established standards.
• Coordinates with the Sales Manager and kitchen in the maintenance and development of procedures for food service and presentation of menu items for maximum customer satisfaction.
• Supervises staff and ensures proper staffing levels in order to provide high standards of service with minimum labor hours.
• Ensures that available facilities are adequate for performance of duties by assigned personnel.
• Maintains and instructs assigned personnel on safety policies and procedures and follows up to ensure that hazards are eliminated.
• Monitors appearance of food served and communicates deviations from standard. 
• Performs assigned input work in compiling annual budgets.
• Prepares and coordinates the periodic performance reviews of assigned personnel.

• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university is preferred.
• Three to five years of experience in food service industry, minimum two years in Banquet/Catering function.
• Strong managerial skills.
• Knowledge of food cost and labor analysis.
• Ability to train and motivate personnel.
• Ability to communicate well among staff, both written and verbal.
• Excellent customer service skills. - Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer