Security Assistant Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
  • Enforce internal control policies and procedures
  • Enforce underage gambling and drinking laws
  • Maintains safety and inspection reports for the property.
  • Conduct regular security post inspections
  • Prepare security incident reports and maintain security logs.
  • Reports guest and team member concerns and complaints to manager.
  • Ensure security team members adhere to uniform dress and grooming standards consistent with department and company standards.
  • Interacts and cooperate with regulatory, fire/rescue and law enforcement agencies.
  • Responsible for supporting compliance to departmental budgets.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
  • Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.

• High School Diploma or GED required; Associate's or Bachelor's degree preferred
• One to two years of Casino Security; or equivalent combination of education and experience.
• Must be proficient in Microsoft applications.
• Must have excellent organizational and communication skills.
• Ability to write reports and business correspondence.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES
This job has supervisory responsibilities.
• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer