F & B Outlet Assistant Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Responsible for managing the daily operations of assigned Food & Beverage outlet(s). 
• This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
• Ensures consistent, high quality service standards are maintained in designated areas of responsibility.
• Implements training programs that ensure high quality service.
• Provides adequate training and tools for team member success.
• Ensures that all F&B areas are kept clean and in proper condition.
• Ensures that the minimum level of labor is used to perform the required level of service without adversely impacting service standards.
• Interviews and hires new team members.
• Executes audits of supplies and inventory items, ensuring cost controls.
• Ensures that all Food & Beverage products prepared meet the established specifications and standards.
• Completes the required daily financial tools and reports.
• Communicates variances from established standards to the F&B Manager/Director.
• Ensures that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members.
• Enforces all appearance and uniform guidelines.
• Enforces all regulatory, internal controls, policies, and procedures.
• Reviews manifest and staffing levels to determine appropriate work assignments for the staff.
• Investigates and resolves guest complaints or concerns in accordance with standard procedures.
• Understands all aspects of the Collective Bargaining Agreement.
• Ensures safe cash handling procedures are followed by all team members.
• Conducts a physical inventory of outlet supplies and requisitions replacement items as needed.
• Coaches and counsels all team members when needed to reinforce departmental and company policies and procedures.
• Maintains a well-informed shift by conducting daily shift meetings.
• Other duties as assigned.

• High School Diploma or equivalent is required, along with knowledge of restaurant operations and serving. 
• 2–3 years of supervisory experience is preferred. 
• Must understand and speak the English language.
• Ability to analyze and evaluate Profit and Loss statements.

PHYSICAL DEMANDS

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand and walk.  The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch.  The employee must occasionally lift and/or move up to 50 pounds.  The employee requires manual dexterity to operate all necessary equipment.  Specific vision abilities required by this job include close vision and distance.  Must be able to push and pull carts and equipment weighing up to 250 lbs., occasionally.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer