Banquet Captain - On Call

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Position is open until filled

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets  
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month
• 20% discount for Starbucks, Ara Spa, and all food outlets 
• 100% Colorado Gaming License reimbursement after 90 days of employment 
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program 
• Career development opportunities 

Responsibilities include: 

• Be on duty prior to the start of event setup, in uniform, well groomed, and ready to go to work. Obtain copies of banquet event orders containing the menus and terms of service for each event. Learn names of banquet servers, bartenders, and housepersons on your team. Ensure that team members are ready to work, well groomed, in full uniform, mentally alert, and knowledgeable regarding policies, procedures, and banquet food and beverage menu items.
• Ensure that the banquet room, including tables, chairs, carpeting, tray jacks, and side stations are clean, fully equipped, and neat. Correct placement, if necessary, of any tables and chairs. Dust or clean chair seats if necessary. Check side station for proper setup of silverware, china, condiments, coffee and teapots, water pitchers, salt and pepper dispensers, linens, and napkins.
• Check tables for proper setup, with all silverware in a place setting parallel with each other with the handle ½ inch from the edge of the table. B&B plates placed above the tines of the entrée fork. Knife cutting edge pointing to the left. Coffee cup and saucer to the right of the spoon with the cup handle at 45 degrees. Table linen being of appropriate size and color for the event, in good condition, not soiled stained, or torn.
• Review banquet event order(s) for banquet food and beverage menu items being served for each event. Ensure that the banquet service team has completed all assigned pre-service responsibilities. Check that special menu items have been prepared (Hors d’ oeuvres, special event cake orders)
• Greet event contact, by name, and help with any guest or special setup needs.
• Use seat designation system when the event requires more than one entrée selection Ensure that the servers use the correct seat designation numbers to serve the correct entrée to each guest. Ensure service team serves all courses in the proper sequence, in a prompt manner, and in accordance with service procedures. Make sure soiled wares are cleaned properly, from the right side of the guest, using the right hand and stacking onto the left, promptly when guests are finished.
• Bid “Good day,” “Good afternoon,” or “Good evening” to guests as they leave.
• Be responsible for the supervision and training of the banquet staff and banquet events in the absence of the banquet manager and banquet coordinator.
• Prepares and submits Banquet checks and bills in an accurate and timely manner. Crops cash and paperwork per established protocols.
• Any other duties that management deems necessary for the successful operation of the banquet department.
• Works independently, receives a minimum of supervision and guidance on established banquet service procedures.
• Relieves banquet manager and banquet coordinator of supervisory and service details. Will have direction over banquet service personnel. Structure is moderate and most work is not checked.

• High school education or certificate from Educational Institute, or two years of banquet service experience
• Minimum of one year Banquet Captain Experience.
• Previous food and beverage experience required.
• Demonstrated proficiency in English grammar and proper word usage.
• Must be able to anticipate problems and use sound judgment and tact in handling guests’ confidential matters.
• Must have the ability to acquire a thorough knowledge of the organization’s policies, procedures, and personnel to relieve superiors of specified supervisory and guest services duties.
• Communication skills
• Strong customer service skills
• Ability to share or divide attention among several ongoing activities, projects, or assignments.
• Ability to work effectively with independence and as part of a team.
• Ability to follow all policies and procedures including but not limited to attendance, appearance, safety, and security policies.
• Must be able to work flexible hours including evenings, weekends, holidays.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer