Gaming Operations Analyst (FT)

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Data Analysis: Collecting and analyzing data related to slot machine and table games performance, including revenue, operational costs, and customer engagement metrics. This analysis aids in making informed decisions about machine placement, game selection, and performance optimization.
• System Management: Administering and maintaining gaming device master file information in the casino's gaming management systems, such as LnW ACSC and other related platforms. This includes coordinating slot and table games floor projects to ensure data integrity and timely updates.
• Project Coordination: Collaborating with slot technicians, facilities, IT, compliance, and other departments to manage slot floor projects, including game moves, installations, conversions, and upgrades, table game pit moves, and other projects, as necessary. Ensuring these projects are executed efficiently to enhance gaming revenue.
• Compliance and Reporting: Preparing project paperwork and submissions, progressive transfers, hold variance reports, gaming equipment movement logs, and other reports as required by our controls and regulations. Preparing and analyzing reports to monitor slot and table game activities, productivity, performance, and variances, and making recommendations based on these analyses.
• Technical Support: Providing assistance and support for Slot Technical Operations by executing technology-specific projects and tasks, working with Slot vendors to coordinate projects, deliveries, and upgrades.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
• A bachelor’s degree in technology, Science, Math, Business, or a related field. Alternatively, significant experience in electronic gaming device technical support and gaming systems administration may be acceptable.
• Strong analytical skills with proficiency in data analysis tools and software, such as SQL, Excel, and Microsoft Office Suite.
• Excellent communication and organizational abilities, with experience in managing projects and collaborating with cross-functional teams.
• A thorough understanding and ability to learn gaming regulations and compliance requirements.
• Other duties as assigned.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer