Entertainment Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• The Entertainment Manager is responsible for managing performances, events, artistes and entertainers. This includes all live entertainment, festivals, or partnership events.
• Source, book, contract and execute all entertainment.
• Oversee and maintain all property sound and light equipment in conjunction with IT
• Assist in executing marketing plans for all entertainment events.
• Development of comprehensive marketing programs to promote the venue and entertainment schedule.
• Coordinate co-op marketing opportunities with sponsors and partners.
• Supervise A/V staff and vendors to ensure all technical needs are met for each show.
• Coordinate all lodging, transportation, riders, and meals for performers.
• Process contracts, tax forms, billing, and payments for all entertainment expenses.
• Negotiate and finalize all riders for performers.
• Create proforma and post event analysis for property executive team.
• Manage all tracking and ticketing and comp ticket inventory.
• Responsible for supervising and managing staff in the following areas of the Marketing Department:  entertainment, audio/ visual.    Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives in defined area.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. 
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.

• Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.
• Responsible for planning and organizing the regularly scheduled entertainment acts for all performances on property. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.

• Bachelor’s degree (B.A./B.S.) from four-year college or university in entertainment management or marketing or related field; five years progressively more challenging leadership roles in entertainment, marketing, or operations; or equivalent combination of education and experience.
• One – three years of entertainment booking/buying, and production required.
• Experience with Ticketmaster systems preferred.
• Technical proficiency in lighting, video, and audio systems.
• Must have excellent verbal, written, and interpersonal skills.
• Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, and Outlook).
• Strong client interface and presentation skills preferred.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have demonstrated ability to drive toward results.
• Ability to work a variety of shifts including evenings, weekends and holidays as business needs dictate.  

SUPERVISORY RESPONSIBILITIES                                                   

This job will have supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive performance feedback to employees.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
• Manages work procedures and expedites workflow.

Responsible for employee performance (disciplining, coaching, counseling).

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer