Sales & Catering Coordinator (FT)

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Maintain accurate and up-to-date client files.
• Prepare correspondence to customers, internal booking reports and file maintenance.
• Participation in daily business review meetings, pre-convention meetings, training and other sales-related meetings are part of the job function. This position works closely with other departments & our hotel partnership company to ensure quality service is    always provided to the guests.
• Develop/maintain knowledge of market trends, competition and customers.
• Assist Sales Managers with follow-up on client files and daily traces including prospecting follow-up, contract due dates, deposit due dates and credit applications
• Assist Sales Managers with follow-up on current clients at definite status involving payment procedures, rooming lists, cut-off dates, banquet event orders, direct billing and daily trace
• Administrative support to Sales Managers including proposals, contracts, BEO’s, etc.
• Prepare accurate daily front office files for groups prior to arrival.
• Handle incoming inquiries, client requests and site inspections in the absence of the Sales Managers.
• Responsible for promoting, planning, coordinating, and supervising the execution of all event functions, ensuring a top-notch dining experience.
• Responsible for meeting and exceeding the monthly and annual revenue targets by generating new and repeat business through referrals, telephone solicitation, direct mail, outside sales calls, networking, and other community marketing techniques.
• In-house support for the Sales Managers when required.
• Assist all internal departments with meeting internal requirements and details.
• Maintains third party vendor reference list for customer referrals.
• Perform any reasonable request made by the leadership.
• Partner with local hotels in the Market to provide groups with hotel accommodation to grow group catering revenues.
• Create partnerships with local hotels to create cohesive meetings experience for groups needing hotel accommodation in addition to meeting space.
• Assist clients with any problems or special requests to ensure delivery of exceptional guest service experience.
• Ensure that Banquet/Catering equipment is in proper operational condition and is maintained according to established guidelines.
• Responsible for ensuring that all Banquet/Catering facilities are cleaned, vacuumed, and properly stocked according to anticipated business volume.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/ VP of Food & Beverage.
• Maintains strict confidentiality in all departmental and company matters.
• Verifies all deposits are received and payment is made in full, direct billing is approved, purchase orders are received prior to the group’s arrival
• Creates schedules for Banquet Captains and fairly rotates and assigns functions.
• Resolves BEO, Tip Sheet and Micros issues with Accounting.
• Creates the gratuity sheet for each event.
• Constantly monitors and works to improve the quality of products and service offered.
• Anything else assigned by management in relationship to banquets, special events and functions sales and coordination.

• Must have, or is able to obtain, a gaming permit.
• Associate's degree (A. A.) and one-year related experience or equivalent combination of education and experience.
• Demonstrated ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Demonstrated ability to define problems, collect data, establish facts, and draw valid conclusions.
• Previous Food & Beverage experience preferred but not required.
• Must have excellent written and verbal communication skills.
• Ability to maintain a high level of confidentiality and professionalism.
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Must have exceptional customer service and interpersonal skills.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer