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We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Greets guests actively engaged in gaming and assists team members in player identification. Circulates throughout the property and proactively engage with guests to ensure their visit is pleasurable and meeting the expectations of PENN Entertainment guest service policies.
• Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. Focuses on enhancing casino experience and creating perception of luck, action and excitement with guests.
• Maintains knowledge of casino marketing and player development promotions and encourages guest participation.
• Makes productive use of every opportunity to promote events, promotions and PENN Play rewards program benefits.
• Maintains knowledge of casino marketing/player development promotions and encourages guest participation.
• Encourages guest visitation through written correspondence and telemarketing. Assists with increasing guest trip frequency through telemarketing and inside sales interactions.
• Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners. Follows-up on any service failures by contacting and coordinating service recoveries, when applicable, with various department leaders.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Attends and aids in the coordination of special events.
• Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.
• Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.
• Develops and maintains technical skills to maximize use of patron data systems.
• Monitors patron activity and profitability of all assigned players.
• Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
• Provides assistance to the manager, director, or VP as needed.
• Provides professional representation at internal and external meetings and events.
• Ensures interactions with internal and external guests follow the guidelines of customer service program.
• Adheres to all Corporate and local policies, procedures, and operating guidelines.
• Responsible for ensuring compliance with all regulatory compliance within the area of responsibility and reporting potential issues to management.

• Must be at least 21 years of age.
• Associate’s degree (A.A.) or equivalent from two-year College or technical school; minimum of one year Casino Guest Service experience, including but not limited to Player Development, Slots or Table Games; or equivalent combination of experience and education.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be able to maintain confidentiality and a high level of professionalism at all times.    
• Must possess excellent oral and written communication skills.
• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
• Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
• Technical proficiency and knowledge in MS Office (Word, Excel & Outlook).
• Demonstrated ability to drive towards results.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer