Slot Performance Assistant Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Responsible for supervising staff and the overall daily management of the Slots department. Develops, implements, and manages operational goals, and monitors achievements of performance and profit objectives.
• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Assists in the budget process for the department and provides recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. 
• Creates reports, analyzes data, and makes recommendations regarding floor mix of slot machines, hold adjustments, and new game availability in order to consistently maximize the profitability of the slot floor.
• Works closely with manager to plan and submit for movements and conversions of slot machines, based on analysis of gaming floor.
• Responsible for assisting in the management of slot performance property support activities inclusive of planning, procurement, installation, implementation, and ongoing support for all slot systems located at the property. 
• Makes recommendations to manager concerning the research, development, evaluation, and implementation of new products, services, technologies, and processes to ensure the property’s competitive position. 
• Supports planning and decision making by identifying, maintaining, and evaluating information and making recommendations for slot floor.
• Reviews reports on slot machine analysis and makes appropriate recommendations to maximize profitability of respective machines. - Prepares slot reports by collecting, formatting, analyzing, and explaining information.
• Prepares ad-hoc reporting for Slots operations.
• Effectively handles customer concerns and requests.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. 
• Maintains strict confidentiality in all departmental and company matters.

• Bachelor’s degree from a four-year college or university and a minimum of five (5) years of comparable slot analytic/management experience required; or equivalent combination of education and experience.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Must be proficient in all Microsoft Office applications and have knowledge of Slot operating systems. 
• Ability to maintain a high level of confidentiality and professionalism.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to work all shifts including nights, weekends, and holidays, as business needs dictate.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer