We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
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- Responsible for fostering a fun environment.
- Responsible for being a gracious host to all guests and co-workers.
- Responsible for promoting a positive influence in the community and participating in company-sponsored events.
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
- Promotes casino events and programs.
- Provides personalized service and uses guest name.
- Resolves service problems according to guidelines.
- Provides fast, friendly, professional beverage service to casino guests and beverage servers (e.g., 2 minute or less production cycle for 15 drink tray).
- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.
- Slices and pits fruit as required.
- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.
- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor.
- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
To be successful in this position it will require the following skill set:
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
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