Casino Assistant Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

SUMMARY

As the Assistant Casino Manager, you are responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. You are also responsible for managing and overseeing all gaming operations, activities, and resources on an assigned shift, in order to protect the security and integrity of Slots, Table Games, and gaming activity while assuring positive customer relations and service levels.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Deliver internal and external guest service through Ameristar’s core values.
• Create an atmosphere that induces guests to have Ameristar Casino Resort and Spa as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees to provide superior customer service.
• Hire, train, motivate, evaluate, and manage employees to ensure proper staffing levels and that employees receive adequate guidance, training, and resources to accomplish established department objectives.
• Oversee the development of daily schedule to ensure adequate staffing levels for pit and floor operations.
• Assist in establishing gaming policies, procedures, and standards to assure security and integrity of slots and table games and promote gaming practices consistent with gaming regulations.
• Open, close, and games to provide optimal labor efficiency and customer service.
• Maintains knowledge of the status of all assigned games relative to win/loss ratios, as well as significant players and action.
• Deliver internal and external guest service through Ameristar’s core values.
• Create an atmosphere that induces guests to have Ameristar Casino Resort and Spa as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees to provide superior customer service.
• Hire, train, motivate, evaluate, and manage employees to ensure proper staffing levels and that employees receive adequate guidance, training, and resources to accomplish established department objectives.
• Oversee the development of daily schedule to ensure adequate staffing levels for pit and floor operations.
• Assist in establishing gaming policies, procedures, and standards to assure security and integrity of slots and table games and promote gaming practices consistent with gaming regulations.
• Open, close, and games to provide optimal labor efficiency and customer service.
• Maintains knowledge of the status of all assigned games relative to win/loss ratios, as well as significant players and action.

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Complete knowledge of all games on the casino floor, including rules and cheating methods.
• Strong understanding of theoretical win.
• Strong understanding of at least one count system and basic strategy.
• Strong mathematical and analytical skills required.
• Strong written and verbal communication skills.
• Ability to develop and motivate a diverse work force.
• Knowledge of casino marketing practices preferred.
• Knowledge of budget process, financial statements, accounting principles, and property policies and procedures.

SUPERVISORY RESPONSIBILITIES                                             

This job has supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 30 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently exposed to moving mechanical parts, risk of electrical shock, and vibration.  The noise level in the work environment is usually moderate.

Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer