SENIOR SLOT SERVICE ATTENDANT

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Serves in the position of Assistant Slot Shift Manager in their absence.
• Ensure all guest related questions, problems and requests for service are promptly handled and rectified in a professional, timely manner in accordance with departmental standards.
• Handle the payment of all manual, hand-paid slot machine jackpots.
• Answer questions related to slot machines as well as the general property information.
• Promote features of the Slot Player’s Club and assist in slot promotions as required.
• Sign up guests into the Slot Player’s Club.
• Investigate and resolve issues relating to bill validators and slot gaming vouchers, including trouble shooting basic bill validator and ticket printer problems.
• Exchange large bills (currency) for smaller at the request of guests. 
• Assist with additional technical and service issues, as required.  
• Performs routine preventative maintenance on slot machines and related equipment as deemed necessary. 
• Provide professional representation at internal and external meetings and events.
• Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/ Business Ethics. 
• Ensure interactions with internal and external guests follow the guidelines of the customer service program. 
• Adhere to all Corporate and local policies, procedures, and operating guidelines. 
• SUPERVISORY RESPONSIBILITIES
• The person in this role has no supervisory responsibilities, unless working in the capacity of an Assistant Slot Shift Manager. 
• The person in this role may be asked to:
• Answer routine questions from co-workers
• Lead completion of daily tasks within the department or work unit
• Interact with others when necessary to achieve desired outcomes

• High School Diploma/GED; 1-2 years of experience or equivalent combination of education and experience.  
• Previous experience in casino or hospitality industry preferred. 
• Must have the ability to read, write and speak English. 
• Must have the ability to respond to common inquiries or complaints from guests. 
• Must have the ability to read and interpret documents, such as manuals.                       
• Must have the ability to present information and respond to questions from employees and guests. 
• Must have the ability to perform basic math skills 
• Must have the ability to solve practical problems and deal with a variety of situations 
• Basic computer knowledge      
• Must qualify for any credentialing requirements of the Pennsylvania Gaming Control Board. 
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.   
• Walking 100% of the time 
• Lifting/moving maximum of 25 lbs.                                                    
• This is a smoking environment in guest areas and a non-smoking, except for designated areas, employee environment. 
• High Noise Level

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer