Slot Performance Manager-Full-Time

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
• Formulates, directs, and participates in the development and implementation of goals and objectives for the Slot department.
• Analyzes the performance of the electronic gaming devices; investigates problem areas and implements corrective action.
• Reviews slot machine performance and departmental goals to determine conversion schedules.
• Successfully manages and motivates team members to accomplish company objectives.
• Investigates new technology and methods to improve revenue.
• Researches and recommends vendors for the purchase of new gaming devices.
• Assists in formulating, developing, and implementing goals and objectives for the Slot Technicians.
• Develops preventative maintenance schedules, procedures, and policies to ensure maximum operating efficiency.
• Reviews work orders and outstanding repairs or conversions to determine work priority.
• Troubleshoots equipment malfunctions and advises Technicians on proper repair methods.
• Schedules departmental staff for coverage.
• Oversees the training of new team members and updates all team members on new policies and procedures.
• Monitors inventory of departmental supplies and requisitions replacements as needed.
• Conducts testing on electronic gaming devices for win ratios and prepares a report.
• Supervises the team members engaged in the maintenance and repair of the electronic gaming devices.
• Recommends changes in the physical layout of electronic gaming devices.
• Inspects all equipment and areas for which the department is responsible on a regular basis.

• Must be at least 21 years of age.
• Equivalent to two years of college and/or technical trade school, preferably with a thorough knowledge of electronics.
• Minimum 3 years of experience in Slot Management and Slot Repair preferred.  Experience in Slot Analysis is required.
• Should be able to prove a successful track record in employee relations skills.
• Must understand and speak the English language.  

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand and walk.  The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch.  The employee must occasionally lift and/or move up to 50 pounds.  The employee requires manual dexterity to operate all necessary equipment.  Specific vision abilities required by this job include close vision and distance, color vision, peripheral vision, depth perception, and ability to adjust focus, with the most common visual functions being those of near vision and depth perception.  Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer