Beverage Assistant Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Job Summary:

Responsible for leading, developing, and supporting hourly team members while ensuring operational excellence, guest satisfaction, and compliance with company standards and policies.

Key Responsibilities:

• Team Development & Succession Planning:
  Proactively trains and mentors hourly team members, fostering growth and preparing them for future leadership roles.

• Employee Relations:
  Participates in key HR functions including interviewing, coaching, conflict resolution, recognition, and performance evaluations to support a positive and productive work environment.

• Guest Experience & Service Quality:
  Addresses and resolves food and beverage quality or service concerns. Effectively communicates guest feedback to relevant team members and leadership to drive continuous improvement.

• Policy & Procedure Compliance:
  Ensures consistent implementation and monitoring of all departmental and property policies, including standards related to conduct, attendance, appearance, cash handling, confidentiality, safety, service protocols, and sanitation.

• Team Communication & Morale:
  Promotes a culture of teamwork and transparency through open communication and targeted messaging that keeps team members informed and engaged.

• Guest Interaction:
  Maintains a visible and approachable presence in guest areas during peak business hours to enhance service and guest satisfaction.

• Training & Performance Monitoring:
  Ensures full compliance with training programs, including participation tracking, performance assessments, and follow-up to reinforce learning and development.

• Financial Management:
  Oversees departmental financials, including budgeting, profit and loss analysis, labor management, controllable expenses, and cost of goods sold.

• Regulatory Compliance:
  Maintains accountability for adherence to all applicable laws, regulations, and health standards related to food and beverage operations.

• Operational Improvement:
  Identifies and addresses operational inefficiencies or problem areas, implementing corrective actions to achieve desired outcomes.

• Labor Optimization:
  Adjusts staffing levels as needed to manage labor costs effectively while maintaining high standards of guest service.

• Cross-Department Collaboration:
  Partners with other departments to execute company strategies, improve operational efficiency, and enhance the overall guest and team member experience.

• Administrative Duties:
  Completes all required administrative tasks to ensure smooth and effective department operations.

Qualifications

• High school diploma or equivalent required; Associate’s degree in a related field or equivalent experience preferred.
• Minimum of two (2) years of experience in a fast-paced food service or similar environment preferred.
• At least one (1) year of supervisory experience required.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office Suite, particularly Excel, Outlook, and Word.

Core Competencies & Responsibilities:

• • Demonstrates and promotes exceptional customer service in alignment with company standards and initiatives.
  • Leads staff development through effective training programs and continuous coaching.
  • Oversees employee recognition and reward initiatives to drive engagement and morale.
  • Conducts performance evaluations and provides constructive feedback to team members.
  • Manages staffing needs, including interviewing, hiring, scheduling, and assigning duties to meet operational demands.
  • Establishes and refines work procedures to enhance efficiency and productivity.
  • Holds team members accountable through consistent performance management, including coaching, counseling, and disciplinary actions as needed.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer