Floor Service Lead

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary at Hollywood Casino Tunica or 1^st Jackpot Tunica:

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Complete assigned side work; wipe down all counters, tables and clean service areas

• Inspects all areas of responsibility for safety and maintenance needs and reports to leader as needed.
• Mix alcoholic beverages according to Hollywood Casino standard.
• Input all beverages into MICROS system.
• Promote Hollywood Casino food and beverage outlets and entertainment facilities.
• Adhere to local laws regarding legal age of service.
• Attend alcohol awareness seminars and adhere to all rules and regulations administered

through ABC.

• Keep bar and surrounding work area clean and organized.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• This position operates in a working environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon customer volume.
• Ability to communicate effectively with customers, as well as all levels of employees.
• Must be able to distinguish between different denominations of currency and make change.
• Must be able to review and comprehend all necessary documentation.
• Ability to move around food service area effectively and efficiently.
• Ability to stock supplies.

• Ability to maintain a professional, neat, and well-groomed appearance, adhering to department and company standards.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to work in a high-volume environment.  
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

LEAD RESPONSIBILITIES                                                  

Ability to check all side work completed by beverage servers/bartenders, ability to complete banking procedures, ability to assist department leader in giving clear and concise direction to other team members, ability to handle conflict resolution between guests/team members, ability to run necessary reports.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Must successfully complete Alcohol Awareness training.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 25 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to very loud.

Employee could be exposed to an environment containing unrestricted secondhand tobacco smoke.

Equal Opportunity Employer