Assistant Pit Poker Manager

• Responsible for supervising staff and the overall daily management of a designated pit or shift, as assigned, in the Poker Department. 
• Provides oversight for all games, game protection, and overall operation of the poker room.
• Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with leadership any scheduling concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to leadership.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
• Ensures customer service standards are followed by all team members and addresses issues as they arise. 
• Ensures enforcement of games procedures and policies as outlined in company and department manuals
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
• Responsible for the accountability of the chips, cards, and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Effectively handles customer concerns and requests.
• Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Assists with the overall integrity of daily Poker Room.
• Maintains Poker Bank as needed.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix. 
• May fulfill the regulatory required duties of Poker Manager.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• Associates degree (A.A.) in related field; or minimum of three years of experience in a comparable Poker leadership position; or equivalent combination of education and experience.
• Must have thorough knowledge of Poker Room.
• Excellent skills in both written and oral communication. 
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Poker operating systems.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Flexible to work all shifts including holidays, nights, weekends, as business needs dictate.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to team member performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).