ESPN Bet Supervisor

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Monitor and supervise Sports Book team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws.
• Close out ticket writers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.
• Verifying cash drawers, complete reports, rate casino customer activity, and monitor sports book for suspicious activity
• Prepare and stock all the daily sports sheets.
• Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.
• Explain wagering rules, including betting lines and odds, and procedures to guests as needed.
• Notify leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• Approves and denies wagers from guests as permitted.
• Updates and maintains all customer sheets.
• Monitors all monies being wagered and updates the betting odds according to policy.
• Handles guest disputes quickly and effectively within the level of their authority.
• Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.
• Promotes safety awareness to minimize work related injuries.
• Maintains knowledge of property information.
• Other job-related duties as requested.

Knowledge, Skills, and Abilities Required:

• High school diploma or GED and one year casino experience or equivalent.
• Must be able to obtain and maintain a Louisiana Gaming & Racing License

MINIMUM REQUIREMENTS:

• Minimum two years’ experience in Sports or related guest service position with high-volume, cash-handling
• High school diploma or equivalent GED
• Effectively communicate in English, both oral and written forms
• At least 21 years old

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer