SECURITY SHIFT SUPERVISOR

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Enforces internal control policies and procedures, including but not limited to underage gambling and drinking laws. - Maintains safety and inspection reports for the property. - Conducts regular Security post inspections - Prepares Security incident reports and maintain Security logs. - Reports guest and team member concerns and complaints to manager. - Ensures Security team members adhere to uniform dress and grooming standards consistent with departmental and company guidelines. - interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.

- High School Diploma or equivalent and one to two years of Casino Security, Military, or Law Enforcement experience required; or equivalent combination of education and experience. - Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.). - Must have excellent written and verbal communication skills; must be fluent and literate in English. - Ability to maintain a high level of confidentiality and professionalism. - Ability to write reports and business correspondence. - Must have strong interpersonal, customer service, and organizational skills. - Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. - Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. - Ability to work collaboratively and communicate effectively with team members at all levels of the organization. - Must have the ability to remain calm in emergency or stressful situations.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer