IT Support Analyst

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines
• Coordinating with IT team to take work orders, prioritize and resolve computer system issues
• Providing technical and user support for all business applications and systems, including personal computers.
• Performing business application and system installations, upgrades, conversions and deletions to personal computers
• Creating programs and queries to produce reports, mailing lists, and labels for various departments
• Performing security administration functions and helps ensure data integrity of users
• Installing software and upgrades as needed
• Assisting in implementation of disaster preparedness and recovery plan
• Responding as needed to inquries or complaints from internal and/or external guests
• Attend departmental and company meetings as required

• Must be a minimum of 18 years of age
• Bachelor's degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
• Additional demonstrable knowledge or experience in other IT related areas is helpful
• Basic math skills such as adding, subtracting, fractions, decimals, percentages etc
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Must be willing to work some evenings/weekends and/or share night-and-weekend on-call duty as part of the IT department team
• Ability to read, write, comprehend and speak English
• Ability to understand and perform duties in accordance with:
• Hollywood Casino Aurora Core Values
• Departmental, property and company policies and standards
• Illinois Gaming Board requirements
• Sarbanes-Oxley
• Internal Controls
• Physical mobility with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer