VLT Technician

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Promoting a fun and exciting environment with a positive and upbeat attitude
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position
• Troubleshoot and repair all VLT machines and related equipment
• Safeguard all assigned areas
• Perform all VLT moves and conversions as directed
• Ensure that all gaming devices are in proper working order
• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow team members
• Any and all duties as assigned by your Supervisor or a member of management
• Promoting a positive influence in the community and participating in company-sponsored events
• Ensuring regulatory compliance with all aspects of VLT machine maintenance i.e.; moves, conversions, and repair
• Ensuring functionality of the VLT maintenance system
• Interacting with VLT Operations personnel and guests while repairing VLT machine functions.
• Assist with every phase, including layout and installation
• Work on special projects as assigned
• Assist in maintaining adequate stock of parts necessary for repairs
• Perform preventative maintenance: clean, inspect, adjust, and test various machine parts
• Perform floor maintenance: troubleshoot and repair machine malfunctions and system problems as they occur during gaming
• Assist guests with questions and concerns regarding VLT machines
• Maintains and repairs all VLT related equipment
• This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have an outgoing, energetic and enthusiastic attitude
• Must enjoy assisting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• Electronic/mechanical troubleshooting and use of electronic test equipment experience required (ex: board testers, multi-meters, o-scopes)
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
• Must be able to listen and respond to visual and aural cues
• Must manage difficult or emotional guest situations, respond promptly to guest needs, solicit guest feedback to improve service,  respond to requests for service and assistance, and meet commitments
• Must speak clearly and persuasively in positive or negative situations, listen and gets clarification, and respond well to questions
• Other duties, as needed

Supervisory Responsibilities: This job does not have any supervisory responsibilities.                                     

Education and/or Experience:  High school diploma or general education degree preferred; One to six months related gaming experience and/or training; Previous Slot/VLT System experience with ACSC, SDS, CDS etc. preferred; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of America money and weight measurement, volume and distance. Possess ability to operate an adding machine and have basic computer skills.

Reasoning Ability:  Be able to make quick, reasonable decisions regarding patron and team member interactions.

Certifications, Licenses, Registrations: Must be able to qualify for licenses and permits required by federal, state, and local regulations.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Team Member is required to walk, climb or balance; stoop, kneel, crouch, or crawl, push, pull, carry, reach, bend, twist and talk or hear when performing job duties in varying work areas. Must be able to lift up to 100 lbs. Specific vision abilities required by this job include close vision, distance, color vision, peripheral vision and the ability to focus. Team Member must be drug and nicotine free.

Work environment: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually very loud.
• All Team Members at Hollywood are under surveillance and audio surveillance in limited areas.  Performance may be observed and recorded.
• Team Member could be exposed to an environment containing unrestricted second-hand tobacco smoke.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer