Assistant Poker Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Manage day to day operations of Poker Room.
• Work closely with the Poker Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management.
• Direct Poker staff to accomplish the goals of the Poker area.
• Drive improved results through staff development and training programs., Hire, train and develop employees to which include coaching, mentoring and appropriate performance management.
• Responsible for staffing and scheduling to meet business demands and ensure customer satisfaction.
• Provide visible leadership in gaming operation areas.
• Ensures compliance with Title 31 requirements and processes.
• Responsible for the overall integrity of daily operations.
• Present oneself as a credit to the Company and encourages others to do the same.
• Conduct individual or group pre-shift meetings with team members and provide daily feedback.
• Address and manage complaints or concerns from team members.
• Effectively use, administer and manage rewards and recognition for front line team members.
• Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.
• Recommend or propose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
• Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
• Develop, maintain and manage training programs.
• Handle customer complaints and support all customer service programs.
• Understand and adhere to regulatory, department and company policies and procedures.
• Make determinations regarding types of materials, supplies, or tools to be used.
• Effectively manage departmental expenses.
• Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.
• Protect and preserve assets of the company.
• Meet grooming and appearance requirements.
• Must adhere to regulatory, department and company policies.
• Perform all job duties in a safe and responsible manner.
• Perform other job related and compatible duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s degree from an accredited four-year college or university; or equivalent combination of education and experience
• Three years progressively more challenging experience in a gaming operations role, poker experience required
• Must be proficient in Microsoft applications
• Ability to understand and analyze Budget & P&L Statements

LANGUAGE SKILLS

Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area,

Possess ability to operate an adding machine and have basic computer skills.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear.

Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

Employee will be exposed to an environment containing unrestricted second hand tobacco smoke.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer