HOSPITALITY
Retaining guests is essential to the success of our business and hospitality keeps our customers coming back! We go above customer courtesy and create a star experience like no other for all of our guests. It is your responsibility to apply hospitality in every interaction you have at Hollywood Casino both with our guests and with your fellow co-workers. It will be your job requirement to deliver hospitality at all times in every situation.
ADDITIONAL DUTIES/JOB DIMENSIONS
Regular attendance in conformance with the standards, which may be established by Hollywood from time to time, is essential to the successful performance of this position. Team members must stay updated on all compliance training. Team members with irregular attendance will be subject to Hollywood disciplinary action procedures up to and including termination of employment.
Due to the cyclical nature of the hospitality/entertainment industry, team members may be required to work varying schedules to reflect the business needs of the property.
Upon employment, all team members required to fully comply with Hollywood policies and procedures for the safe and efficient operation of Company facilities. Team members who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalent is required along with thorough knowledge of cooking techniques. 4 – 5 years experience in food preparation is preferred. This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. High school diploma or equivalent is required. Must understand and speak the English language.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence in the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization in the English language.
REASONING ABILITY
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representatives of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to talk and hear. The team member frequently is required to stand and walk. The team member is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The team member must occasionally move up to 100 pounds. The team member requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance. Some work involves contact with cleaning products and chemicals.
Ability and flexibility to work evenings, weekends and holidays as business needs dictate.
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